Getting Started

What to expect on your journey with us.

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Either register online or call us for an initial assessment


Set a Date

An admin staff will book you in for an assessment.


Initial Assessment

Our first talk reflects whether our service fits your needs.


First Talk

You will meet your counsellor who will address your current concerns.



You are encouraged to review your experiences during your visits.

Common Questions

Do I actually need counselling?

You are the only person to decide whether or not you want to try counselling or psychotherapy. Counselling is not all about exposing your weaknesses, but providing a regular time for you to explore your feelings and talk about your concerns. Hopefully your visit to us can help you develop a better way of coping and live a more fruitful life.

Are people who go to therapy weak?

In reality, everyone needs help now and then. Perhaps the problems you are struggling with make you feel overwhelmed and they make you feel unworthy of receiving help from others. That’s why you don’t have to do it alone. In our work together, we will identify strengths that you have and bring positive changes to your life. 

How long should I stay in counselling?

Each person has their own unique needs and issues to go through within their journey, and hence the amount of time you want to spend would be different from others. Our approach is not time limited and your allocated counsellor and you will work together for as long as it is helpful. The decision to end your sessions will be made by you with the helpf of your counsellor. 

How can I be assure of your professionalism?

All of our counsellors are fully qualified to diploma level or above or in advanced training at one of Nottingham’s premier training providers including the University of Nottingham and the Sherwood Psychotherapy Institute. All counsellors are fully insured, are members of British Association of Counsellors and Psychotherapists and supported by the counselling service management with additional supervision and continual professional development.

Will anyone else know that I’m coming to counselling?

All information that you share with us will be kept in confidence within this organisation.  This service abides by the current data protection act, we will not disclose any information without your signed consent. However, we are required by law to share any information:

  • When we are aware that a child might be at risk.
  • When an individual inflicts harm to oneself or others.
  • When a person is suspected of getting involved in terrorist activities, drug or money laundering, and human trafficking.
  • When we receive a court order to share information.

What should I do if I cannot build a trusting relationship with my counsellor? 

After a few sessions it is possible that you may not feel “better” or “cured” and could have an intuitive sense that you and your therapist might not be on the right track. If these feelings are clearly affecting your relationship with your counsellor, then you may wish to discuss your concerns with your counsellor or another member of the counselling team. We ensure that we will respond to such doubts in an empathic manner. However, if your uncertainties still exist, don’t continue, and we would help you refer to someone else instead.

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